RETURN & REFUND POLICY
In the event of damages during shipment, photos of the damaged parcel need to be taken and mailed to response@lastforest.in. Photos need to be sent within 24 hrs of receipt of the order. The product will be replaced at no extra cost or the amount will be refunded directly through a bank transfer once account details are shared with us. The amount will be transferred within 24 hours of receipt of the mail with photos.
SHIPPING POLICY
Free shipping on orders as per below conditions:
₹500 and above
Shipping charges:
Below ₹500 – Flat shipping charge of ₹50
All orders will be shipped within 3 – 6 working days from the date you place your order!
PRIVACY POLICY
This website is operated by Last Forest. Throughout the site, the terms 'we', 'us' and “our” refer to Last Forest. Last Forest offers this website, including all information, tools and services available from this site to the user referred to as 'you', conditioned upon your acceptance of all terms, conditions, policies and notices stated here.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred, decrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
6. Do you ship outside India?
Currently Unavailable
7. Where is my order?
You can track your order by clicking “Track my Order’ .
8. I don’t want recipient to receive invoice/package value as it’s a gift. Can this be done?
Unfortunately, it is mandatory for all packages to be dispatched with invoices as per government regulations. Contact our customer care at care@themeghalayanage.com for more detail.
9. Where is my order processed from?
All orders get processed from our warehouse in Lachumiere, Shillong , Meghalaya, India.
10. Do you offer in-store pick-up for online orders?
Currently, we are not offering this service.
11. What do I do if no one is at home during order delivery?
Our delivery person will call you while making a delivery attempt. You can let them know your preferred date of delivery. Alternatively, you can inform our customer care at care@themeghalayanage.com
PRICING AND PAYMENT POLICY
1. What are the accepted payment methods for domestic transactions?
You can make payment in INR on Payment Gateway through credit card, Debit card, Net banking, and UPI
.
2. What if my card has been charged multiple times for the same order?
We will refund the extra amount after receipt of money and bank confirmation. Get in touch with customer support if issues persist.
3. Do you provide cash on delivery ?
Currently unavailable
CANCELLATION, EXCHANGE AND RETURN POLICY
A. CANCELLATION POLICY
We can accommodate an order cancellation request only in cases where the product(s) has not yet been dispatched from our warehouse. Please raise the request by Email at care@themeghalayanage.com.
B. EXCHANGE / RETURN
1. Products are eligible for Exchange / Return if: - Damaged or defective products received - Incorrect product is delivered - Food products are not eligible
2. Exchanged items will be delivered within 7-14 days post receipt of returned item.
3. All items eligible for return and exchange must be returned with price tags, invoice etc. in the original box/package as delivered to you.
4. What is the return process?
i. Raise a return request with customer care via email at care@themeghalayanage.com ii. Prepare package with original packaging, tags, and invoices iii. Hand over the package to our logistics partner
5. Where do I send returns?
Please send the item(s) to our return centre mentioned below: Dakti Crafts, UC 002, Upper Nongrim Hills, Shillong 793003 Meghalaya
6. When Can I expect a refund for returned items?
Once we have received your returned item(s) in an acceptable condition at our warehouse, we will initiate the refund amount within 7-14 business days.
Important Note
• Refunds will not be issued if the returned products have been found to be altered in any way before being returned to our logistics partners • We will not be able to accept returns of customised products • No returns will be accepted after the 7-day returns window i.e. if the 7 days post-delivery of order has expired • All returned products go through a quality check at our return centres. Refund will be issued only for products which passes the check at our return centres • All return products must be returned in original packaging along with product tags,
7. What if my replacement item is out of stock now?
We’ll initiate a refund if the item is not available.
Disclaimer:
All policies are subject to change without prior notice.
TERMS OF SERVICE
This website is operated by Last Forest. Throughout the site, the terms 'we', 'us' and “our” refer to Last Forest. Last Forest offers this website, including all information, tools and services available from this site to the user referred to as 'you', conditioned upon your acceptance of all terms, conditions, policies and notices stated here.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred, decrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
6. Do you ship outside India?
Currently Unavailable
7. Where is my order?
You can track your order by clicking “Track my Order’ .
8. I don’t want recipient to receive invoice/package value as it’s a gift. Can this be done?
Unfortunately, it is mandatory for all packages to be dispatched with invoices as per government regulations. Contact our customer care at care@themeghalayanage.com for more detail.
9. Where is my order processed from?
All orders get processed from our warehouse in Lachumiere, Shillong , Meghalaya, India.
10. Do you offer in-store pick-up for online orders?
Currently, we are not offering this service.
11. What do I do if no one is at home during order delivery?
Our delivery person will call you while making a delivery attempt. You can let them know your preferred date of delivery. Alternatively, you can inform our customer care at care@themeghalayanage.com
PRICING AND PAYMENT POLICY
1. What are the accepted payment methods for domestic transactions?
You can make payment in INR on Payment Gateway through credit card, Debit card, Net banking, and UPI
.
2. What if my card has been charged multiple times for the same order?
We will refund the extra amount after receipt of money and bank confirmation. Get in touch with customer support if issues persist.
3. Do you provide cash on delivery ?
Currently unavailable
CANCELLATION, EXCHANGE AND RETURN POLICY
A. CANCELLATION POLICY
We can accommodate an order cancellation request only in cases where the product(s) has not yet been dispatched from our warehouse. Please raise the request by Email at care@themeghalayanage.com.
B. EXCHANGE / RETURN
1. Products are eligible for Exchange / Return if: - Damaged or defective products received - Incorrect product is delivered - Food products are not eligible
2. Exchanged items will be delivered within 7-14 days post receipt of returned item.
3. All items eligible for return and exchange must be returned with price tags, invoice etc. in the original box/package as delivered to you.
4. What is the return process?
i. Raise a return request with customer care via email at care@themeghalayanage.com ii. Prepare package with original packaging, tags, and invoices iii. Hand over the package to our logistics partner
5. Where do I send returns?
Please send the item(s) to our return centre mentioned below: Dakti Crafts, UC 002, Upper Nongrim Hills, Shillong 793003 Meghalaya
6. When Can I expect a refund for returned items?
Once we have received your returned item(s) in an acceptable condition at our warehouse, we will initiate the refund amount within 7-14 business days.
Important Note
• Refunds will not be issued if the returned products have been found to be altered in any way before being returned to our logistics partners • We will not be able to accept returns of customised products • No returns will be accepted after the 7-day returns window i.e. if the 7 days post-delivery of order has expired • All returned products go through a quality check at our return centres. Refund will be issued only for products which passes the check at our return centres • All return products must be returned in original packaging along with product tags,
7. What if my replacement item is out of stock now?
We’ll initiate a refund if the item is not available.
Disclaimer:
All policies are subject to change without prior notice.
